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Services

Palcom is a next-generation Robotic Process Automation (RPA) and Intelligent Automation startup helping organizations streamline operations, reduce costs, and accelerate digital transformation across BFSI, Manufacturing, Pharma, and IT/ITES sectors in India.

We deliver scalable, secure, and business-aligned automation solutions across industries in India, combining traditional RPA with AI-driven, future-ready automation technologies.

With a strong focus on business outcomes, we act as a single-point automation partner—from process discovery and design to bot development, deployment, and managed automation services

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Finance & Accounting Automation (Traditional RPA)

Automate high-volume finance operations to improve accuracy, compliance, and cash flow.

Key Use Cases

  • Invoice processing & three-way matching

  • Accounts payable & receivable

  • Bank reconciliation

  • Expense validation & posting

  • Financial reporting support

Outcome: 40–60% reduction in processing effort, 90%+ accuracy, faster month-end close, improved audit readiness

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Customer Onboarding & KYC Automation (BFSI / FinTech)

Digitize and automate customer onboarding while ensuring regulatory compliance.

Key Use Cases

  • Document capture & data extraction

  • KYC verification and validation

  • Integration with core banking / CRM systems

  • Exception handling and audit trails

Outcome: 50–70% reduction in onboarding time, improved customer experience, and stronger regulatory compliance.

Video Call

HR & Payroll Automation

Simplify workforce management in India’s complex HR and statutory environment.

Key Use Cases

  • Payroll processing & reconciliation

  • Attendance and leave management

  • PF, ESI, and statutory compliance

  • Employee lifecycle transactions

Outcome: 60% reduction in HR operational effort, error-free payroll, improved employee satisfaction.

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IT Service Desk & Infrastructure Automation

Automate repetitive IT support tasks to improve service levels and reduce downtime.

Key Use Cases

  • Password resets & access provisioning

  • User onboarding & offboarding

  • Ticket classification & resolution

  • System health checks

Outcome: 30–50% reduction in IT support costs, faster ticket resolution, improved SLA adherence

Business Discussion

Order Management & Supply Chain Automation

Improve efficiency across order-to-cash and logistics workflows.

Key Use Cases

  • Sales order entry & validation

  • Inventory updates

  • Shipment tracking & status updates

  • Vendor coordination

Outcome: 25–40% improvement in order cycle time, reduced operational delays, improved supply chain visibility.

Business Team Meeting

Compliance, GST & Regulatory Reporting Automation (India-Specific)

Ensure timely and accurate compliance in regulated environments.

Key Use Cases

  • GST return preparation & filing support

  • RBI / SEBI reporting

  • Audit data compilation

  • Compliance dashboards

Outcome: Near-zero compliance delays, reduced regulatory risk, audit-ready operations for Indian regulations (GST, RBI, SEBI).

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Insurance Claims & Case Management Automation

Accelerate claims processing while reducing fraud risk.

Key Use Cases

  • Claims intake & validation

  • Policy verification

  • Rule-based adjudication

  • Settlement processing

Outcome: 35–50% faster claims processing, reduced leakage, improved customer trust.

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Intelligent Document Processing (IDP) with AI (Recent Trend)

Combine RPA with AI to process unstructured documents.

Key Use Cases

  • OCR & NLP-based data extraction

  • Invoice, contract, and form processing

  • Medical & legal document handling

Outcome: 70–80% straight-through processing for documents, higher automation coverage, reduced human dependency

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Data Migration & Legacy System Automation

Bridge old and new systems without major IT overhauls.

Key Use Cases

  • ERP & CRM data migration

  • Master data updates

  • System-to-system reconciliation

Outcome: Faster system modernization, lower migration risk, 99% data accuracy

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AI-Powered Customer Support & Agentic Automation (Future Trend)

Move beyond task automation to intelligent, decision-driven automation.

Key Use Cases

  • Chatbots integrated with RPA

  • End-to-end service request handling

  • Self-healing automation workflows

  • AI-driven decision orchestration

Outcome: 24x7 autonomous operations, improved CX, scalable digital workforce with minimal human intervention.

Why Choose Us

  • Industry-focused automation expertise

  • Strong understanding of Indian business & compliance landscape

  • ROI-driven automation roadmap

  • Secure, scalable, and future-ready solutions

  • End-to-end automation lifecycle support

Industries We Serve (India-Focused)

  • Banking, Financial Services & Insurance (BFSI) – KYC, loan processing, reconciliations, regulatory reporting

  • Manufacturing & Engineering – Order management, inventory updates, plant MIS reporting

  • Pharma & Life Sciences – Batch documentation, compliance reporting, quality data automation

  • IT & ITES / GCCs – Service desk automation, employee lifecycle, reporting automation

  • Retail & E-commerce – Order-to-cash, returns processing, customer support automation

  • Logistics & Supply Chain – Shipment tracking, billing, vendor coordination

Ready to Build Your Digital Workforce?

Let us help you transform operations with intelligent automation.

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